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38 results for "customer retention"
A GUIDE TO CUSTOMER RETENTION By Prithee Persad
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Guideline of how to provide exceptional service to customers to grow the business and retain customers.
A Guide to Customer Retention By Prithee Persad
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Providing guidelines for frontline employees to provide exceptional satisfaction to customers
Customer Retention Force - How to Develop Unstoppable Loyalty from Your Customer Base By Mike Bolton
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Customer Retention Force Discover The Little-Known Secrets In Keeping Your Customers Happy That Creates A Goldmine For You … And See How Regular People With MINIMAL Training & Experience... More > Are Using This Information To Develop Unstoppable Loyalty From Their Customer Base! Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services.< Less
Retention: A Systems Approach to Growing Enrollment By Mike Ziemski, M.Ed.
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This is perhaps the first publication to offer strategies for retaining students in faith-based schools on the K-12 level. Much of the work draws from experience in Catholic and Christian schools,... More > emphasizing the importance of Generational Differences and the profound effect knowing what generation today's parents and guardians belong to has on how they must be treated. Scott McKain's work, "What Customers REALLY Want," provides a framework to profile these tuition-paying parents, who are customers of the school. This text also examines why community-building activities (including fundraisers) are necessary so that retention strategies can have a positive effect, and offers a dozen retention strategies school leaders can implement RIGHT NOW to help secure their school's enrollment base.< Less
A STUDY ON CUSTOMER SATISFACTION AND RETENTION IN THE TELECOMMUNICATION INDUSTRY; AN EMPIRICAL STUDY OF THE NEW JUABEN MUNICIPALITY By COLLINS MARFO AGYEMAN
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This is about the Telecommunication Industry in the New Juaben Municipality of Ghana. From being a monopoly, the market has switched into a more competitive market with more competitors that offer... More > more services. Increased in the number of networks together with high expectation of consumers for quality services have brought about a very keen competition in the industry. There has been a lot of rivalry from the various competitors such as MTN, Vodafone, Tigo, Zain, and Kasapa. There is the continuous switching or defecting of customers from one network to the other if one’s service is deemed as less quality. It is easier for Telecommunication providers to acquire customers but are they really satisfied with their offerings in order to be retained overtime?< Less
Keys to Terrific Customer Service By Laurence Hatch
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Comprehensive 165 step guide to understanding customer satisfaction from the basics to advanced technological solutions. More than a motivational guide, this work is a detailed textbook on the study... More > of customer-business interactions.< Less
Customer Service Superstars By Cary Cavitt
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“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service Superstars By Cary Cavitt
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“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
How to Capturing Customers - AAA+++ By Mic Mic
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This Book Is One Of The Most Valuable Resources In The World When It Comes To What You Need To Know To Get And Keep Customers! Though lead generation for business purposes can be a rather daunting... More > task, there are various simple ways that can be adopted to keep the exercise as simple as possible. This time tested methods have proven to be very useful for those attempting the further their business forays or expand current business opportunities.< Less
Best eBook on Customers Are King By Edmund Loh
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Table of Contents Good Customer Relationship – Why is it Important? Understanding Your Customers How to Calculate Customer Lifetime Value How to Keep Your Customers Happy? How to Get Your... More > Customers to Say ‘Wow!’ Proven Methods of Customer Retention The Art of Customer Follow-up Loyalty Marketing Program Promotional Items to Enhance Customer Relations Handling Customer Complaints How to Deal with Difficult Customers Introducing the Seven Deadly Sins of Customer Service Detachment Inhospitality Rudeness Attitude Ignorance Inaccessibility Invalidation Customer Relationship Management (CRM) Software –The Benefits Choosing a CRM Program Customer Service over the Phone< Less