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478 results for "customer service"
Customer Service By Chris Croft, Chris Croft
eBook (PDF): $2.05
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Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
Paperback: $19.95
Ships in 3-5 business days
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
eBook (PDF): $12.50
Download immediately.
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Customer Service Voodoo By Brandon Caudle
Paperback: $14.99
Ships in 3-5 business days
What exactly is Customer Service Voodoo? There is no "silver bullet" in business and in Customer Service. Author, blogger and speaker Brandon Caudle shares insights into the multi-faceted... More > approach that makes up good, great and out of this world Customer Service.< Less
Customer Service Voodoo By Brandon Caudle
eBook (PDF): $9.99
Download immediately.
What exactly is Customer Service Voodoo? There is no "silver bullet" in business and in Customer Service. Author, blogger and speaker Brandon Caudle shares insights into the multi-faceted... More > approach that makes up good, great and out of this world Customer Service.< Less
Keys to Terrific Customer Service By Laurence Hatch
eBook (PDF): $18.75
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Comprehensive 165 step guide to understanding customer satisfaction from the basics to advanced technological solutions. More than a motivational guide, this work is a detailed textbook on the study... More > of customer-business interactions.< Less
Customer Service Superstars By Cary Cavitt
Paperback: $14.95
Ships in 3-5 business days
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service Superstars By Cary Cavitt
eBook (PDF): $12.95
Download immediately.
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Surviving Customer Service By Chris Zell
Paperback: $16.98
Ships in 3-5 business days
Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out... More > what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying). < Less
Surviving Customer Service By Chris Zell
eBook (PDF): $4.00
Download immediately.
Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out... More > what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying).< Less

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