Search Results: 'customer service training'

Search

×
×
×
×
113 results for "customer service training"
Customer Service Training Manual By Clive Harman
Hardcover: List Price: $27.92 $23.73 | You Save: 15%
Prints in 3-5 business days
Learn Customer Care There’s no doubt, the first lesson for you to learn and be clear from the start is: You’re not doing customers a favour by serving them. They’re doing... More > you a favour by giving you the opportunity to serve them. Frankly, Customer Service is one of the subjects you can’t fake. Of course, some people will tell you can do fine without an understanding of customer service WRONG! Just take a look at their customer service. Their actions speak for themselves. However, the big problem is most training programmes on this subject is that they tell you what to do but leave you hanging on how to do it. You practically had to be a brain surgeon to figure it out. There is a download link inside for 91 POWERPOINT SLIDES, handouts.< Less
Customer Service By Chris Croft, Chris Croft
eBook (PDF): $2.05
Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
eBook (PDF): $12.50
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
Paperback: $19.95
Prints in 3-5 business days
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Customer Service 101 By Yorel Stephens
eBook (PDF): $12.50
Customers are the lifeline to many businesses thus providing excellent customer service is key to the successful operation of a company. This text serves as a companion to the professional... More > development workshop CUSTOMER SERIVCE 101. It is complete with case studies, activities, exercises and inspirational quotes designed to educate, motivate and inspire. The workshop is high interactive while equipping employees with the tools and resources to learn how their individual personality traits and attitudes contribute to the daily operations of the organization, techniques for effective communication, conflict resolution, dealing with difficult customers and basic problem solving.< Less
Keys to Terrific Customer Service By Laurence Hatch
eBook (PDF): $18.75
Comprehensive 165 step guide to understanding customer satisfaction from the basics to advanced technological solutions. More than a motivational guide, this work is a detailed textbook on the study... More > of customer-business interactions.< Less
Customer Service - An Instant Guide By Chris Croft
Paperback: $10.73
Prints in 3-5 business days
Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Customer Service Superstars By Cary Cavitt
eBook (PDF): $12.95
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service Superstars By Cary Cavitt
Paperback: $14.95
Prints in 3-5 business days
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service a Lost Art By Vincent Chenevert Jr
Paperback: $6.67
Prints in 3-5 business days
A quick help information pamphlet to guide your decision in owning a business or improving the one you own or work at. Management referral to help with training your managers.