Search Results: 'customer service training'

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112 results for "customer service training"
Customer Service By Chris Croft, Chris Croft
eBook (PDF): $2.05
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Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
eBook (PDF): $12.50
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(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
Paperback: $19.95
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(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Customer Service 101 By Yorel Stephens
eBook (PDF): $12.50
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Customers are the lifeline to many businesses thus providing excellent customer service is key to the successful operation of a company. This text serves as a companion to the professional... More > development workshop CUSTOMER SERIVCE 101. It is complete with case studies, activities, exercises and inspirational quotes designed to educate, motivate and inspire. The workshop is high interactive while equipping employees with the tools and resources to learn how their individual personality traits and attitudes contribute to the daily operations of the organization, techniques for effective communication, conflict resolution, dealing with difficult customers and basic problem solving.< Less
Keys to Terrific Customer Service By Laurence Hatch
eBook (PDF): $18.75
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Comprehensive 165 step guide to understanding customer satisfaction from the basics to advanced technological solutions. More than a motivational guide, this work is a detailed textbook on the study... More > of customer-business interactions.< Less
Customer Service - An Instant Guide By Chris Croft
Paperback: $10.73
Ships in 3-5 business days
Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Customer Service Superstars By Cary Cavitt
eBook (PDF): $12.95
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“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service Superstars By Cary Cavitt
Paperback: $14.95
Ships in 3-5 business days
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service a Lost Art By Vincent Chenevert Jr
Paperback: $6.67
Ships in 3-5 business days
A quick help information pamphlet to guide your decision in owning a business or improving the one you own or work at. Management referral to help with training your managers.
THE CUSTOMER SERVICE ANOINTING! By O. Bernard Smalls
eBook (PDF): $5.27
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The Customer Service Anointing The Turnover Solution... Constant turnover in a Church, ministry or business is always a service issue. The Customer Service Anointing will help you build lasting... More > relationships with guests, partners and members! The Customer Service Anointing is a Christian CRM (customer retention management) program. One of the buzz words in corporate America today is empowerment. The anointing of God is the ultimate in empowerment! God empowers us with His ability to do His work. The anointing is God ability on a person’s life. In this workshop styled book, Bernard Smalls shows you in a clear, simple manner how to operate in the burden removing, yoke destroying power of customer service. The Customer Service Anointing is powerful, yet practical. This book could be used as a ministry of helps training tool for the 21st century!< Less