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8,793 results for "customs"
Preparation Manual - CBP Officer Entrance Examination By U.S. Customs and Border Protection
Paperback: List Price: $17.49 $14.87 | You Save: 15%
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The purpose of this manual is to help you prepare to take the Customs and Border Protection (CBP) Officer Entrance Examination. This manual will familiarize you with the Logical Reasoning Test, the... More > Arithmetic Reasoning Test, and the Writing Skills Test and will give you a chance to study some sample questions and explanations for the correct answers to each question. If you have not had much practice taking written, multiple-choice tests, you will have an opportunity to see what the tests look like and to practice taking questions similar to those on the tests. The manual is organized into four sections. The first section provides some tips for taking the CBP Officer Entrance Examination. The second section provides preparation material for the Logical Reasoning Test and includes a practice test with explanations for the answers to the practice test. The third section provides preparation material for the Arithmetic Reasoning Test and includes a practice test with explanations for the answers...< Less
1001 New York City Questions Trivia and Factoids By Custom & Private New York Tours, Inc
eBook (ePub): $9.99
Explore New York City with 1001 trivia and factoids. A virtual tour of New York City's history, characters, firsts, achievements, and amusements. This is a virtual tour of The Big Apple.
Preparation Manual: Special Agent Test Battery - Preparation Manual for the ICE Special Agent Test Battery By U.S. Immigration and Customs Enforcement
Paperback: $17.50
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The purpose of this manual is to help you prepare to take the Special Agent Test. This manual will familiarize you with the Logical Reasoning Test, the Arithmetic Reasoning Test, and the Writing... More > Skills Test and will give you a chance to study some sample questions and explanations for the correct answers to each question. If you have not had much practice taking written, multiple-choice tests, you will have an opportunity to see what the tests look like and to practice taking questions similar to those on the tests.< Less
CBP Officer and Agriculture Specialist: Preparation Manual for the In-Basket Job Simulation By U.S. Customs and Border Protection
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The In-Basket Job Simulation is one of the assessments in the Competency-Based Promotional Assessment System. During the In-Basket Job Simulation, you will be asked to assume the role of supervisor... More > or manager in a fictional port. You will receive background information about the facility, the staff, and the major issues facing the facility. In addition, you will be presented with a series of voice mail messages and e-mail messages that have accumulated in your in-basket. You must read these materials and then outline your strategies for solving problems, making decisions, developing plans, evaluating progress, delegating responsibilities, setting priorities, and informing others. After completing your review of the introductory materials and in-basket documents, you must answer a series of multiple-choice questions that ask how you would handle the situations presented in the in-basket materials. Each question addresses one or more of the management competencies described in the next section of this manual.< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
eBook (PDF): $12.50
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Quality Customer Service Rekindling the Art of Service to Customers By Sharon L Burton
Paperback: $19.95
Prints in 3-5 business days
(1 Ratings)
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
NAFTA - A Guide to Customs Procedures By U.S. Department of Homeland Security
Paperback: $17.51
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On December 17, 1992, Prime Minister Brian Mulroney in Ottawa, President Carlos Salinas de Gortari in Mexico City and President George Bush in Washington, D.C. signed the North American Free Trade... More > Agreement (NAFTA). These three ceremonies marked the end of a process that began on February 5, 1991 when the three leaders announced they would negotiate the NAFTA. As a result of the successful conclusion of these negotiations the NAFTA entered into force on January 1, 1994. One of the main results of the Agreement is the elimination of tariffs between Canada, Mexico and the United States on nearly all qualifying goods by the year 2003. Chapter 5 of the Agreement attempts to ensure that customs procedures will facilitate trade flows as much as possible. This guide was written with input from the Governments of Canada and Mexico and concentrates on explaining Chapters 4 and 5 of the NAFTA, where the rules of origin and procedural obligations relating to customs administration are described.< Less
Customer Loyalty 411 By Ray Moore Jr.
eBook (ePub): $4.99
What is Customer Loyalty? Customer loyalty is a behavioral tendency for customers to favor one brand over others in the market. This can be attributed to a number of factors, such as convenience,... More > familiarity, customer service and comfort with the brand. These positive emotional experiences result in an overall increased perceived value of the business, which encourages customers to keep coming back to spend money with your business. Customer Loyalty 411 includes some hard-hitting customer loyalty & retention statistics AND it explains what they mean for your business. Inside, you will discover WHY it's so CRITICAL to put your existing customers FIRST. This book provides a business owner with some great tips and common practices, including information about how various digital marketing methods can help your business increase customer loyalty and retention for the long-term...< Less
Customer Loyalty 411 By Ray Moore Jr.
Paperback: $19.99
Prints in 3-5 business days
What is Customer Loyalty? Customer loyalty is a behavioral tendency for customers to favor one brand over others in the market. This can be attributed to a number of factors, such as convenience,... More > familiarity, customer service and comfort with the brand. These positive emotional experiences result in an overall increased perceived value of the business, which encourages customers to keep coming back to spend money with your business. Customer Loyalty 411 includes some hard-hitting customer loyalty & retention statistics AND it explains what they mean for your business. Inside, you will discover WHY it's so CRITICAL to put your existing customers FIRST. This book provides a business owner with some great tips and common practices, including information about how various digital marketing methods can help your business increase customer loyalty and retention for the long-term...< Less
Best eBook on Customers Are King By Edmund Loh
eBook (PDF): $4.69
Table of Contents Good Customer Relationship – Why is it Important? Understanding Your Customers How to Calculate Customer Lifetime Value How to Keep Your Customers Happy? How to Get Your... More > Customers to Say ‘Wow!’ Proven Methods of Customer Retention The Art of Customer Follow-up Loyalty Marketing Program Promotional Items to Enhance Customer Relations Handling Customer Complaints How to Deal with Difficult Customers Introducing the Seven Deadly Sins of Customer Service Detachment Inhospitality Rudeness Attitude Ignorance Inaccessibility Invalidation Customer Relationship Management (CRM) Software –The Benefits Choosing a CRM Program Customer Service over the Phone< Less

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