Search Results: 'customs'
Surviving Customer Service
eBook (PDF): $4.00
Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out... More > what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying).< Less
Handbook of Bible Manners and Customs
eBook (PDF): $1.25
Handbook of Bible Manners and Customs by Rev. James M Freeman, D.D., Illustrated by One Hundred and Sixty-eight Engravings Though the Bible is adapted to all nations, it is in many respects an... More > Middle Eastern book. It represents the modes of thought and the peculiar customs of a people who, in their habits, widely differ from us. The Middle Eastern customs of 19th Century are, mainly, the same as those of ancient times. Many ancient customs still existed in their primitive integrity in the 19th Century. The design of this volume is to illustrate the Bible by an explanation of the Middle Eastern customs to which it refers. The Bible becomes more than ever a real book when we can read it understandingly. The texts illustrated are arranged in the order in which they occur in the Bible, and are accompanied by explanations of the customs to which they allude. This method seems to be the most natural for Bible study and is the plan followed in this book.< Less
Triple Customer Complaints
Paperback: List Price: $22.60 $13.56 | You Save: 40%
Prints in 3-5 business days
A customer who complains is saying, “If only you will correct the situation, I will continue doing business with you.” Seeing our organizations as our customers do is critical to... More > achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers’ shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization’s processes to ensure that the customer’s point of view is primary.< Less
Web Parts and Custom Controls
eBook (PDF): $199.37
A book is the product of many minds, only a few of whom have their names on the cover. The acknowledgments are where the author admits the truth: The book wouldn’t be here (let alone be any... More > good) without the work of Sara Shlaer, an editor of both skill and patience (who is not in Australia), and Richard Purchas of Factotum Information Services, Sydney, a technical editor with more good ideas than should have been possible (and who is in Australia). The book that you’re reading is better because I got to work with Sara and Richard. Thanks, guys — you are the best things that could have happened to this book. The reason this book exists comes down to two people: Neil Salkind of StudioB and Jim Minatel of Wiley Publishing. Neil got me this job — I didn’t think I needed an agent until I worked with Neil. The linchpin of this project was Jim Minatel, who kept seeing the opportunities for this book as we worked through its various incarnations< Less
Unlimited Customers Goldmine
eBook (ePub): $3.99
Good old affiliate promotion, the lifeblood of many businesses: underestimated or ignored by many more. In this manual, I want to take you on a journey through the inner workings of a well-oiled... More > affiliate program. We’ll talk about everything from the importance of running such a system, through to getting affiliates promoting when you want them to, and some stats for you to have a look at that will squash any doubt that this is one of the most profitable aspects of online business, and I’ll make sure to get at least one interactive quiz in there to make things a more interesting read, and to test your knowledge. Even if you don’t have an affiliate program set up for your own business yet, give it a shot. Skim over it at least. It’s not hard to understand or set up once you have the facts, not to mention the mighty profit potential it puts at your disposal. So, grab a cup of your favorite drink, sink into your most comfortable chair, and let’s get started.< Less
Customer Experience in Modern Marketing
Prints in 3-5 business days
Smart Customer Management
eBook (ePub): $9.27
Smart Customer Management provides the reader with key capabilities and up-to-date resources needed to create business customer-centered advantages which are hard to overcome and copy by competitors.
Dismiss Your Customers
eBook (PDF): $0.00
Creating customer loyalty should be a strategic goal of every business. Research suggests that customers who are happy with their service experience will return again in the future and refer the... More > service provider to another 5 people. And a five percent shift in customer retention is known to deliver shifts in profitability of between 25% and 80%. At times when margins are tight, improving customer loyalty should have a high strategic importance. But sometimes certain customers are just too destructive for your business and work against you. Use this tool to guide you through the bold step to dismiss such customers and be rid once and for all of their destructive influence. 3 pages< Less
Excellence Customer Services
eBook (ePub): $3.99
Is your business, or company providing services to customers? Your profits partly depend on how well your relationship with customers are? Well, then you have to seriously focus on your customer... More > services. This ebook compiles tons of tips from REAL business owners, sharing how they manage their customer services quality. It's essential to make your existing customers happy, so that they will refer and come back for more. Learn from the ebook, make notes and implement to your business. I'm sure you'll see your profit sore in no time!< Less
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