The Customization 500 study is an international benchmark study on mass customization and personalization in consumer E-Commerce. It's aimed to provide a showcase of the state-of-the-art of mass... More > customization (MC) and personalization in the internet. On the one hand, we want to provide a comprehensive picture of the market space of customization companies in this domain. On the other, we will look closer into choice navigation, the ability
of companies to interact with consumers to co-design a custom offering (more info and a preview pdf on: www.mc-500.com).< Less
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This... More > book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.< Less
The Customization 500 study is an international benchmark study on mass customization and personalization in consumer E-Commerce. It's aimed to provide a showcase of the state-ofthe-art of mass... More > customization (MC) and personalization in the internet. On the one hand, we want to provide
a comprehensive picture of the market space of customization companies in this domain. On the other, we will look closer into choice navigation, the ability
of companies to interact with consumers to co-design a custom offering (for more details and a preview pdf, see: www.mc-500.com).< Less
The Customization 500 study is an international benchmark study on mass customization and personalization in consumer E-Commerce. It's aimed to provide a showcase of the state-ofthe-art of mass... More > customization (MC) and personalization in the internet. On the one hand, we want to provide
a comprehensive picture of the market space of customization companies in this domain. On the other, we will look closer into choice navigation, the ability
of companies to interact with consumers to co-design a custom offering. This premium version of the study includes a voucher for a 30 min.
telephone call or Skype conference for a detailed discussion of the results with one of the authors. For more details and a preview pdf, see: www.mc-500.com.< Less
A graduate of Harvard Law School, the author has practiced corporate and international law in private practice and as general counsel for several transnational companies. He practices independently... More > and as of counsel to a nationally known trade law firm in Dallas, Texas.
“I wrote Import Transactions and Customs Compliance to enable the reader to gain a coherent perception of the importing process as a whole and as a reference source for information that is currently available only in fragments.”
Scott R. Lowden
Mr. Lowden has produced a comprehensive guide for the importer from the largest mega-corporation to the smallest individual. The book is an excellent resource and would be a valuable training guide for importing companies, brokers and transportation companies as well as firms practicing trade compliance.
Sue-Ann Linnemann, Retired Assistant Port Director, U.S. Customs & Border Protection< Less
A graduate of Harvard Law School, the author has practiced corporate and international law in private practice and as general counsel for several transnational companies. He practices independently... More > and as of counsel to a nationally known trade law firm in Dallas, Texas.
“I wrote Import Transactions and Customs Compliance to enable the reader to gain a coherent perception of the importing process as a whole and as a reference source for information that is currently available only in fragments.”
Scott R. Lowden
Mr. Lowden has produced a comprehensive guide for the importer from the largest mega-corporation to the smallest individual. The book is an excellent resource and would be a valuable training guide for importing companies, brokers and transportation companies as well as firms practicing trade compliance.
Sue-Ann Linnemann, Retired Assistant Port Director, U.S. Customs & Border Protection< Less
A graduate of Harvard Law School, the author has practiced corporate and international law in private practice and as general counsel for several transnational companies. He practices independently... More > and as of counsel to a nationally known trade law firm in Dallas, Texas.
“I wrote Import Transactions and Customs Compliance to enable the reader to gain a coherent perception of the importing process as a whole and as a reference source for information that is currently available only in fragments.”
Scott R. Lowden
Mr. Lowden has produced a comprehensive guide for the importer from the largest mega-corporation to the smallest individual. The book is an excellent resource and would be a valuable training guide for importing companies, brokers and transportation companies as well as firms practicing trade compliance.
Sue-Ann Linnemann, Retired Assistant Port Director, U.S. Customs & Border Protection< Less
Internal marketing and employee satisfaction are concepts that have been demonstrated as being very useful in enhancing customer service in hotels and other service organisations. However, it is... More > likely that the effort that is required to implement internal marketing within organisations and to enhance employee satisfaction will be influenced by the culture and peculiarities of the country within which organisations operates. This dissertation presents a discussion about internal marketing with an emphasis on its implementation in Libyan hotels. A survey of two hotels located in Libya has also been included to illustrate the diversity of the existing situation in relation to internal marketing and employee satisfaction within Libyan hotels.< Less
Internal marketing and employee satisfaction are concepts that have been demonstrated as being very useful in enhancing customer service in hotels and other service organisations. However, it is... More > likely that the effort that is required to implement internal marketing within organisations and to enhance employee satisfaction will be influenced by the culture and peculiarities of the country within which organisations operates. This dissertation presents a discussion about internal marketing with an emphasis on its implementation in Libyan hotels. A survey of two hotels located in Libya has also been included to illustrate the diversity of the existing situation in relation to internal marketing and employee satisfaction within Libyan hotels.< Less
