A study conducted by the Brookings Institute showed that, in 1978, approximately 80 percent of a firm’s value was associated by tangible assets. By 1998, however, approximately 70 percent of a... More > firm’s value was associated with intangible assets.
The purpose of this paper is to analyze and discuss traditional and new knowledge management theories. The paper will also look at relevant case studies of companies that have successfully implemented knowledge management systems and processes and the positive affects of knowledge management.< Less
It is important to examine manufacturing cases because often these cases present insights that can lead to a deep understanding about why certain aspects are emphasised and things done the way in... More > which they are. Manufacturing systems must perform in a highly competitive environment in which rapid market fluctuations related to demand and product specification are almost daily events. Thus, manufacturing operations must be agile and linked to the market, suppliers and customers through agile inbound and outbound supply chains. It is not desirable to maintain high levels of finished goods inventory and it is essential to aim for better quality in a relentless manner. Cost competition in the market requires that customers get quality goods produced at the right price and waste is minimised to lower production costs. The Multico Plc case, presented in Appendix A, which is the topic of discussion in this write-up, illustrates the previously mentioned observations.< Less
It is important to examine manufacturing cases because often these cases present insights that can lead to a deep understanding about why certain aspects are emphasised and things done the way in... More > which they are. Manufacturing systems must perform in a highly competitive environment in which rapid market fluctuations related to demand and product specification are almost daily events. Thus, manufacturing operations must be agile and linked to the market, suppliers and customers through agile inbound and outbound supply chains. It is not desirable to maintain high levels of finished goods inventory and it is essential to aim for better quality in a relentless manner. Cost competition in the market requires that customers get quality goods produced at the right price and waste is minimised to lower production costs. The Multico Plc case, presented in Appendix A, which is the topic of discussion in this write-up, illustrates the previously mentioned observations.< Less
Advances in process technology have radically changed many operations over the last two or three decades. And all indications are that the pace of technological development is not slowing down. Few... More > operations have been unaffected by this because all operations use some kind of process technology, whether it is a simple Internet link or the most complex and sophisticated of automated factories.< Less
Information technology operations, or IT operations, are the superset of all processes and services that are both provisioned by an IT staff to their internal or external clients and used by... More > themselves, to run themselves as a business.
This book is your ultimate resource for IT Operations Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.
This book explains in-depth the real drivers and workings of IT Operations Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of IT Operations Management with the objectivity of experienced IT professionals.< Less
Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business. The information found within the book is based on the ITIL... More > Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes. The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation. The additional information will enable you to improve your organizations methodology knowledge base.< Less
Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.
The information found within the book is based on the ITIL... More > Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.
The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation.
The additional information will enable you to improve your organizations methodology knowledge base. < Less
Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.
The information found within the book is based on the ITIL... More > Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.
The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation.
The additional information will enable you to improve your organizations methodology knowledge base.< Less
