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846 results for "professional services"
The Seven Principles of Professional Services By Shane Anastasi
Hardcover: List Price: $30.00 $27.00 | You Save: 10%
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(1 Ratings)
In this book, Shane Anastasi details the prerequisite knowledge every consultant must master when delivering complex professional services. Coupled with the author's and his industry colleagues' real... More > life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success.< Less
Excel for Customer Service Professionals By Harold Graycar
eBook (PDF): $29.00
Especially designed for professionals working in a customer service or call center environment: supervisors, managers, team leaders and resource planners. If you need to improve the time it takes to... More > collect and analyse data, create forecasts and generate clear, meaningful charts and reports then this book is for you. The practical step-by-step approach teaches professional techniques for how to collect, analyse and present financial/operational data from customer service and call centers. This includes analyzing call patterns, customer interactions, efficiency and key results, calculating required staffing and resource allocations based on traffic forecasts, and communicating information clearly and accurately to colleagues, clients and stakeholders. The book is an intermediate level training course, and it assumes a basic knowledge of how to use Microsoft Excel. A supporting set of 36 Excel models is available from the publisher – and you can use these immediately in your own workplace.< Less
Professional Essay Writing Services By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Professional Writing Service By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Professional Paper Writing Service By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Professional Essay Editing Service By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Professional Essay Writing Service By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Selling your Professional Services as a "Non Professional" Salesperson By Peter Stephan, Matthew Cohen
Paperback: List Price: $90.00 $76.50 | You Save: 15%
Prints in 3-5 business days
This book is a must for any professional that brings in or wants to bring in new business. It can be intimidating to take on the role of a "salesperson" if that is not your primary... More > occupation. This book takes the most important sales tips and puts them into a well organized form that is easy to navigate.< Less
Professional Research Paper Writing Service By Amora Tempos
eBook (PDF): $0.00
Downloading this PDF file, you can go directly to the website that offers custom writing of academic papers like essays, dissertations, term papers, etc. Skilled and competent writers will cope with... More > any college assignment in the best possible way.< Less
Enviornmental Service Professionals Directory Report By Kyle Pinto
Paperback: $5.88
Prints in 3-5 business days
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