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218 results for "staff training"
"Hotel Staffs Training" By Dileep Mani
eBook (ePub): $9.29
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Training for hotel staff on customer care, I was trying not to let my nervousness and apprehension show when the trainer began the training. I have no idea what kind of miracle he brought with him... More > but I have never seen anything like it!!! He was amazing with our staff. He was able to get every last one of them engaged, excited, participating and enjoying it. He had everyone laughing and genuinely interested in learning these new skills. He handled each one of them differently somehow knowing what each of them needed to learn. He was firm when he needed to be yet encouraging, congratulatory and complimentary throughout. After 8 hours our staff was asking when the next training was and if we were going to make this a regular event." says the staff this sales and customer service training program helps your hotel front desk and reservations staff convert more inquiry calls to actual reservations bookings while delivering legendary customer service. training for the front desk, housekeeping, and others< Less
The "Art" of Counseling Staff By Larry D. Braley, Ray D. Gragg
Paperback: $7.82
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(1 Ratings)
Counseling is just one of the many roles a manager performs in his or her daily duties. This book examines ten different types of counseling sessions for both individuals and groups. You will learn... More > what "Red Flags" to identify when an employee is in trouble. You will learn how to read body language to uncover the real story. You will learn how to identify when someone is lying to you, recognize "control freaks," and avoid burnout. By identifying "red flags," reading body language, floating balloons, and pealing the onion, you will also learn how to get to the heart of an issue and identify the "primary problem."< Less
Inspiring Passion in Your Staff By Larry D. Braley, Ray D. Gragg
Paperback: $7.82
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(1 Ratings)
Passion is one of the most powerful forces in the universe. Passion has saved millions, discovered new worlds, created art, founded countries, fed the starving, healed the sick, empowered... More > multitudes, and moved mountains. Without passion life becomes meaningless and void. And yet, so many of us lose our passion or “lock it away,” and we become like the walking dead, trudging through life routinely repeating daily mundane chores. Life becomes a task that has to be gotten through instead of an adventure which gets to be lived. We’re born – we do – we die. When a person nurtures passion they soar to unimaginable heights – energized to persist, to achieve, to excel. Passion becomes an adventure of creativity, growth, excitement, and discovery. If as manager, I instill Passion in my employees, I will develop a workforce that is self-motivated, vested in the success of the business, and takes ownership of their positions and of the business plan.< Less
Church Staff Development By Apostle M. Christopher Wilson
eBook (PDF): $4.00
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It is my personal observation that for us in “smaller churches”, many people don't leave because of offense, they simply get bored. Many times the things that we lack and finances etc.... More > can be compensated by us training staff members to carry out specific portions of ministry such as: Men's Ministry, Women's Ministry, and children’s Church. The first thing that would come to our minds would be to say, "I don’t have anyone anointed for that particular area of ministry." Many times these are only excuses that we as preachers use. If you have any members at all, you have someone that can handle and be used to meet the current need, only if you are willing to train them.< Less
Managing Staff Overseas By Frederick Alan Casemore
eBook (PDF): $5.00
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(1 Ratings)
I taught cross-cultural business communication and personnel management at many major Japanese corporations, to managers and executives, in Tokyo and Osaka, for 16 years. This manual focuses on... More > predeparture training for those about to be posted overseas. outlines the most important managerial duties, and covers the period of one year. There are case studies, core information, demonstrations and examples, literally all the information a manager would need, from hiring to firing, and everything between. The methods and systems used are universal and would be applicable in any company, in any country.< Less
Managing Staff Overseas By Frederick Alan Casemore
Paperback: $32.10
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(2 Ratings)
I taught cross-cultural business communication and personnel management at many major Japanese corporations, to managers and executives, in Tokyo and Osaka, for 16 years. This manual focuses on... More > predeparture training for those about to be posted overseas. outlines the most important managerial duties, and covers the period of one year. There are case studies, core information, demonstrations and examples, literally all the information a manager would need, from hiring to firing, and everything between. The methods and systems used are universal and would be applicable in any company, in any country.< Less
Chancellorsville Staff Ride Briefing Book By Ted Ballard, Billy Arthur
Paperback: $10.95
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Although "Fighting Joe" Hooker skillfully executes a well-conceived plan and out-flanks his adversary, months of offensive planning are shelved as he suddenly orders his army on the... More > defensive. Lee seizes the initiative and achieves what has often been called his most brilliant victory. How could this happen when Hooker's army outnumbers that of Lee 2 to 1 and is far superior in artillery and logistics? Answers to these and other questions concerning leadership, communications, use of terrain, and the psychology of men in battle, are often found by personal reconnaissance of the battlefield. This book offers a staff ride briefing of Chancellorsville. Since 1906 staff rides have been used to in the education of U.S. Army officers to narrow the gap between peacetime training and war. This volume includes maps, illustrations and appendices. (This is a facsimile reprint originally published by the Army's Center for Military History; it is one generation removed from the original typography.)< Less
What Are You Doing With the Kitchen Staff? By Bridgitte Lesley
eBook (ePub): $8.45
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If there was one thing Sandra did not do, that was mix pleasure with business. It never worked. And that was her motto. Sandra owned a restaurant and a catering business. When she was doing the... More > catering she made sure always to dress elegantly. The guests would all get to see her when she did her once over inspection of the snacks. Then she would leave and hand over to her trained staff. There would be no exception. Her place was in the kitchen. Not mingling with the guests. Robert disliked cocktail functions. Firstly, there were always little snacky things and you didn’t fill up on the food. But then there was always someone who wanted to introduce a woman. So Robert stayed away from anything that seemed like a cocktail function. But for once he would have to placate his partner David. Funnily enough he found himself in the kitchen. Away from it all. And that is where he found Sandra. And his little caveman instincts took over! Much to his shock and horror. And Sandra’s!< Less
AGL ACHIEVING VALUE IN THE UN SYSTEM A provocative one day training program for UN managers and staff By Dr. Bob Boland
eBook (PDF): $10.00
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A provocative one day training for UN managers and staff with the opportunity to discuss very frankly, the objective and emotional realities of value achievement in the current 2007 UN... More > environment,and in the future potential. Creative learning exercises, cases, quiz, role play and a 30 minute audio, all in about one day.< Less
AGL ACHIEVING VALUE IN THE UN SYSTEM A provocative one day training program for UN managers and staff By Dr. Bob Boland
Paperback: $20.00
Ships in 3-5 business days
A provocative one day training for UN managers and staff with the opportunity to discuss very frankly, the objective and emotional realities of value achievement in the current 2007 UN... More > environment,and in the future potential. Creative learning exercises, cases, quiz, role play and a 30 minute audio, all in about one day.< Less