Search Results: 'understanding customer value'

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52 results for "understanding customer value"
Best eBook on Customers Are King By Edmund Loh
eBook (PDF): $4.69
Table of Contents Good Customer Relationship – Why is it Important? Understanding Your Customers How to Calculate Customer Lifetime Value How to Keep Your Customers Happy? How to Get Your... More > Customers to Say ‘Wow!’ Proven Methods of Customer Retention The Art of Customer Follow-up Loyalty Marketing Program Promotional Items to Enhance Customer Relations Handling Customer Complaints How to Deal with Difficult Customers Introducing the Seven Deadly Sins of Customer Service Detachment Inhospitality Rudeness Attitude Ignorance Inaccessibility Invalidation Customer Relationship Management (CRM) Software –The Benefits Choosing a CRM Program Customer Service over the Phone< Less
Customer Service Superstars By Cary Cavitt
eBook (PDF): $12.95
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
Customer Service Superstars By Cary Cavitt
Paperback: $14.95
Prints in 3-5 business days
“Every so often we are given the rare pleasure of being served by a customer service superstar. Not only have we been given excellent service, but we also walk away feeling valued and... More > appreciated.” Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.< Less
5 Steps to Customer Centricity By Koert Breebaart
Paperback: $16.99
Prints in 3-5 business days
Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from... More > their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions By Koert Breebaart
eBook (ePub): $9.99
Use the ePUB version to read the book using on all notable tablet devices like the iPad, Playbook and Nook. Summary: Companies are no longer in the business of selling products and services –... More > they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
5 Steps to Customer Centricity - PDF By Koert Breebaart
eBook (PDF): $12.99
Use the PDF version to read the book using computer or print-out. Summary: Companies are no longer in the business of selling products and services – they are selling experiences. Most... More > decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
The Customs, Etiquette and Traditions of the Old Testament By James Freeman
eBook (ePub): $14.95
Many students and scholars, alike, have a varietal of reference books, commentaries, dictionaries and other assorted works. Yet, for one not to have such a valuable work as this within their library,... More > not alone never to have perused its contents is like one who drives an automobile, without a set of gauges. This work is such a highly praised and valued work because it facilitates a person’s understanding of the cultural and historical relationship behind the Biblical text. Indeed, there are scores of tomes, which are mere commentaries, yet there is no other work such as this, which provides the valuable understanding of the concept and implications regarding the ‘context’ in which the biblical works were written. This work, unlike a commentary or dictionary, explains the concept within the everyday life of the people and as the historical beginnings, providing not an opinion, but facts regarding the most difficult passages of Scripture. This work is both a historical work and an encyclopedia work combined.< Less
Customs, Etiquette and Traditions of the New Testament By James Freeman
eBook (ePub): $16.95
Many students and scholars, alike, have a varietal of reference books, commentaries, dictionaries and other assorted works. Yet, for one not to have such a valuable work as this within their library,... More > not alone never to have perused its contents is like one who drives an automobile, without a set of gauges. This work is such a highly praised and valued work because it facilitates a person’s understanding of the cultural and historical relationship behind the Biblical text. This work, unlike a commentary or dictionary, explains the concept within the everyday life of the people and as the historical beginnings, providing not an opinion, but facts regarding the most difficult passages of Scripture. This work is both a historical work and an encyclopedia work combined to provide the inquiring reader a sound answer to their perplexing question. This work indeed is an invaluable resource which no theological library can be without.< Less
Understanding the Industrial Internet By Pankesh Patel
eBook (PDF): $8.99
Characterized by comprehensive digitalization of industrial products and their value chains, Industrial Internet of Things (IIoT) (or Industry 4.0 -- fourth industrial revolution) will not only... More > revolutionize organizations’ product and service portfolios but, more importantly, will lead to new and disruptive business models, requiring adaptation by end customers. As a result, challenges and opportunities abound for manufacturers, small and medium enterprises (SMEs), and startups that inhabit the IIoT ecosystem. This book aims to help you understand and respond to the Industrial Internet technology trends, technologies, specifically for Industrial Internet of Things (IIoT) use cases. It begins with a broad overview of IIoT concepts for those, who want to understand what IIoT is. After that, the follow-on chapter dives deeper into IIoT use case scenarios specifically relevant to technical managers, programmers, and software architectures, who are responsible for developing IIoT solutions.< Less
Customer Loyalty: Cost vs. Benefits - A Quantitative Approach By Richard Malekian
eBook (PDF): $9.99
The goal of this course is to give the course participant a firm understanding of what customer loyalty is, and how to quantify the cost and benefits associated with customer loyalty in order to... More > create shareholder value. As you go through the course, we will discuss how customer loyalty can be enhanced and how to properly measure the quantitative value of a customer. We will describe how to evaluate initiatives that seek to maximize customer loyalty, and finally, we will discuss how to create an incentive compensation plan that will reward the economic value attained through the adoption of a customer-centric program of operations.< Less

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