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Why reforming the NHS doesn't work: the importance of understanding how good people offer bad care
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How is it that good people can offer bad care? How is it that politicians with good intent can insist on reform that makes care more expensive and less caring? Rather than blame any of the groups ... More > involved, this book suggests that all of us are subject to a number of forces outside our control, and that it is our responses to these that lead us, collectively, to squander the resources of the NHS while engaging in care that is unrewarding to offer and unacceptable to receive. Furthermore it suggests that these forces interact in a vicious circle, with each attempt at reform spinning the circle ever faster. It looks at how professionals, managers, policy makers and citizens could respond differently to these forces, halt the vicious circle and enable the NHS to become responsive, caring, productive and affordable.< Less
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