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ITIL V3 : Service Strategy Demand Management of IT Services Practical and Complete Handbook By Ivanka Menken
eBook (ePub for Adobe Digital Editions): $9.99
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ITIL Demand Management's objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. Many organizations are looking to implement Demand Management... More > as a way to improve the structure and quality of the business, this book covers the ITIL v3 Service Strategy Demand Management Process in an understandable way. Topics include Activity-based Demand Management, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which they are willing to pay. This new edition features fully updated information with starter templates for Demand Management implementation techniques and practices.< Less
Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition By Ivanka Menken
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Cloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one... More > that will really help keep or land that job. Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey of more than 22,000 IT professionals, covering some 170 certifications, the most valuable certificates today settle mainly into two camps: architecture and security. Cloud Computing certification falls into the architecture category. Cloud Computing Certification is the most influential one for years to come, the one that will grow the fastest, the one that will show the true future of IT certification. It’s the one that will rise the fastest. If you’re looking for yet another sign that Cloud Computing is becoming a real player, then you’ve got it.< Less
Cloud Computing Best Practice Specialist Guide for Virtualization: Understanding and Applying Virtualization Solutions By Ivanka Menken
eBook (PDF): $39.95
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One of the most important ideas behind cloud computing is scalability, and the key technology that makes that possible is virtualization. This book Covers: - Virtualization: How to Virtualize Your... More > IT Environment. - Virtualization : How to Reduce Costs with Virtualization Solutions. - Choosing Virtualization: Factors affecting virtualization technology choices. - Virtualization: Improve Utilization, Simplify IT and enhance your business. - Virtualization Strategies: Control VM Sprawl and Overcome Virtualization Stall. Filled with thought provoking questions to challenge your thinking and understanding, this book is your Real World Guide to Virtualization Skills, with Key information and real world examples organized around the actual day-to-day tasks and challenges you’ll face in the field of IT Management.< Less
Cloud Computing PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist - Second Edition By Ivanka Menken
eBook (PDF): $214.95
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New to PaaS? Welcome! If you’re just starting to explore the concept of PaaS, this is the place to find out what PaaS can do for you, understand different types of PaaS solutions, and learn... More > more about developing PaaS applications. The PaaS/Storage Management Specialist level certification kit explores the concepts of Platform as a Service (SaaS) and Storage Management, and where they apply in the current technological world. In this updated second edition of the book and elearning materials, we listened to your feedback and created a more focused, specialized manual which dives straight into PaaS.< Less

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