More From Dr. Ralf Heron & Wael Juju

The Marina- Your Guide To Certification And Classification By Dr. Ralf Heron
Paperback: $149.00
Prints in 3-5 business days
(1 Ratings)
THE MARINA Your Guide to Certification and Classification This book, the second in The Marina series, examines how formal certification or classification can help marinas improve their offering to... More > customers whilst employing best business practices. It also shows how they can take account of their responsibility to the wider environment, as well as ensuring the safety of employees and all who use the facilities. Individual chapters written by subject specialists, examine how the primary ISO standards have developed and are evolving, as well as the future plans for revisions within the next two years from 2014. Readers will learn how to apply these standards to their own facilities and, with case histories, show how others have successfully applied them to their business models. Experts in their field demonstrate how these standards can be applied. The author also reviews the alternative and equally popular classification programs that have been specifically developed by the marina industry.< Less
The Marina- Your Guide To Certification And Classification By Dr. Ralf Heron
Hardcover: $149.00
Prints in 3-5 business days
THE MARINA Vol. II Your Guide to Certification and Classification This book, the second in The Marina series, examines how formal certification or classification can help marinas improve their... More > offering to customers whilst employing best business practices. It also shows how they can take account of their responsibility to the wider environment, as well as ensuring the safety of employees and all who use the facilities. Individual chapters written by subject specialists, examine how the primary ISO standards have developed and are evolving, as well as the future plans for revisions within the next two years from 2014. Readers will learn how to apply these standards to their own facilities and, with case histories, show how others have successfully applied them to their business models. Experts in their field demonstrate how these standards can be applied. The author also reviews the alternative and equally popular classification programs that have been specifically developed by the marina industry.< Less
The Marina-Sustainable Solutions for a Profitable Business By Dr. Ralf Heron & Wael Juju
Hardcover: $149.00
Prints in 3-5 business days
(1 Ratings)
The book provides essential information for any marina designer, developer or operator and indeed anyone with an interest in refurbishing their marina business to take advantage of the changes in... More > today’s market. You are provided with a snapshot of the industry today, a look at where Information Technology will be pivotal in tomorrow’s successful marina and a step-by-step guide to ensure you are able to successfully differentiate your business from your competitors. Dr. Ralf Heron and Wael Juju demonstrate throughout the book that success will come to marinas that embrace the hospitality ethos and design their facilities to provide an exceptional customer experience. In addition to compiling data that will be not found elsewhere - including global marina maps (showing 17300 marinas) , environmental schemes and Quality management principles. With levels of detailed information not found anywhere in a single source, this is a book that no marina developer, owner or operator can afford to be without< Less
The Marina- Your Guide to Certification and Classification By Dr. Ralf Heron
eBook (PDF): $89.00
THE MARINA Vol. II Your Guide to Certification and Classification This book, the second in The Marina series, examines how formal certification or classification can help marinas improve their... More > offering to customers whilst employing best business practices. It also shows how they can take account of their responsibility to the wider environment, as well as ensuring the safety of employees and all who use the facilities. Individual chapters written by subject specialists, examine how the primary ISO standards have developed and are evolving, as well as the future plans for revisions within the next two years from 2014. Readers will learn how to apply these standards to their own facilities and, with case histories, show how others have successfully applied them to their business models. Experts in their field demonstrate how these standards can be applied. The author also reviews the alternative and equally popular classification programs that have been specifically developed by the marina industry.< Less

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