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Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and Telemarketing Call Center Services for Beginners

eBook (ePub)
(2 Ratings)
Price: $6.99
Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact. Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services. So, what are the requirements of establishing a customer service call center or finding a job as a call center agent? To answer that question, exploring the elements, connections, and overall skills involved is necessary.
Available in ePub Format

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Product Details

ISBN
9781300988168
Edition
First
Published
April 29, 2013
Language
English
File Format
ePub
File Size
253.76 KB

Formats for this Ebook

ePub
Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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