Success with Etiquette: Exceptional Customer Service

eBook (PDF), 42 Pages
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Price: $19.95
Poor customer service and bad telephone manners chase prospective clients and customers away, destroys customer satisfaction, damages your reputation, and hurts your bottom line. Customer service etiquette principles should be integrated into every facet of your organization because providing superior customer service is the most effective way to differentiate your business from the competition. "Exceptional Customer Service" teaches the basics of customer service and loyalty, telephone etiquette, proper tone of voice, listening and comprehension, strategies for managing difficult customers, complaint management and problem solving, 5 forbidden phrases, email correspondence, techniques to build rapport and demonstrate empathy, calming phrases, and tact to handle stress with grace to make their job enjoyable while delivering superior customer service. Learn best practices to enjoy customer service improvements, increased morale, productivity, and profitability -- resulting in... More > increased clientele.< Less
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Product Details

Shawn E. Gilleylen
October 1, 2009
File Format
File Size
426.14 KB
Product ID

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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