Shop

Success with Etiquette: Exceptional Customer Service

eBook (PDF), 42 Pages
This item has not been rated yet
Price: $19.95
Poor customer service and bad telephone manners chase prospective clients and customers away, destroys customer satisfaction, damages your reputation, and hurts your bottom line. Customer service etiquette principles should be integrated into every facet of your organization because providing superior customer service is the most effective way to differentiate your business from the competition. "Exceptional Customer Service" teaches the basics of customer service and loyalty, telephone etiquette, proper tone of voice, listening and comprehension, strategies for managing difficult customers, complaint management and problem solving, 5 forbidden phrases, email correspondence, techniques to build rapport and demonstrate empathy, calming phrases, and tact to handle stress with grace to make their job enjoyable while delivering superior customer service. Learn best practices to enjoy customer service improvements, increased morale, productivity, and profitability -- resulting in... More > increased clientele.< Less
Available in PDF Format

Ratings & Reviews

Log in to review this item
There are no reviews for the current version of this product
Refreshing...
There are no reviews for previous versions of this product
Refreshing...

Product Details

Publisher
Shawn E. Gilleylen
Published
October 1, 2009
Language
English
Pages
42
File Format
PDF
File Size
426.14 KB

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
Report This Content to Lulu >

Moderation of Questionable Content

Thank you for your interest in helping us moderate questionable content on Lulu. If you need assistance with an order or the publishing process, please contact our support team directly.

How does this content violate the Lulu Membership Agreement?

Keywords

Listed In

More From Shawn E. Gilleylen