Dealing with Difficult Behaviours: Effectively Responding to Challenging Situations

eBook (PDF), 45 Pages
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Price: $14.99
Dealing with Difficult Behaviours is one of our most popular workshops, so we decided to complement it with an e-book. Dealing with difficult behaviour is part of our lives: whether it is on the factory floor or in a corporate boardroom; whether dealing with a demanding boss or angry customer on the phone; in the family room or at the dinner table. The truth is that we can be confronted with difficult behaviours and conflict at any time, anywhere. Dealing With Difficult Behaviours is packed with tips and techniques, self-assessment tools and the practical strategies you'll need to master to handle conflict and difficult behaviours effectively. Ultimately, this guide will help you create the outcomes you want and in the process enable you to build stronger relationships at work and at home.
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Product Details

January 27, 2009
File Format
File Size
2.6 MB

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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