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The 11% Solution

eBook (PDF), 158 Pages
(5 Ratings)
Price: $9.99
Most businesses lose 11% due to unhappy customers. That's a problem. You need to either "Make money or Save money” and, with this book, you do both! The 11% Solution has helped over 99% of business owners win back 11% and Much MORE! Acquiring customers is expensive, so learn The 7 NO COST Steps to get new business and retrieve old business – and win back that 11% TODAY!
Available in PDF Format

Ratings & Reviews

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6 People Reviewed This Product
  • By Smitty
    Apr 11, 2011
    I've been in business for 40 years and could have used the information in this book a long time ago. The part on "Call Backs" was especially helpful. If you were to learn just a few simple techniques outlined in "11%" you would be keeping more of your customers. Job well done Verena.
  • By Beth Costanza
    Feb 18, 2011
    Easy read - just a couple of hours. I got lots of good customer service info and ideas. I marked pages to refer back to, also. Anybody who is serious about his/her business and making it successful, should buy "The 11% Solution" and sleep with it under his pillow for a quick nightly reference! I recommend it! Beth Costanza Executive Director Arcadia Chamber of Commerce
  • By Barbara Braverman
    Feb 17, 2011
    "Reading this book is like taking an entire seminar without leaving home. It is user friendly and full of good practical information. These are usable solutions you can put into effect immediately and that will favorably impact your customer relations on an on-going basis. I highly recommend it."
  • By psomer921
    Feb 14, 2011
    I think all businesses should read this book in order to give their customers great service.
  • By Bob Sharpe
    Feb 12, 2011
    Wow! I've read 100 or more business books, and I've never seen one this much fun to read. More than that, the 7 steps in the book can help any business make more money.
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Product Details

Edition
First Edition
Publisher
Verena Somer
Published
September 27, 2011
Language
English
Pages
158
File Format
PDF
File Size
3.39 MB

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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