You Hear Me, But Are You Listening
Paperback, 156 Pages
Prints in 3-5 business days
There is much that can be said in a gentle touch or a lingering grin, which the astute will see, hear, and understand, and the oblivious will ignore. Communication is an art form, slowly giving way to hurried texts and 140 characters of garbled articulation. Whether you know it or not, you send communicative signals all day long: in your speech, body language, and attitudes…but who is listening? In a world filled with an abundance of verbal noise and clutter, learn to overcome the obstacles keeping you from interpreting messages, as they were ultimately intended. Discovering the hidden cues and undercurrent of a conversation can be beautiful and inspiring, but you must be willing to listen, with both your head and heart. Woven throughout the pages of this powerful book is a path to heightened conversation, where the quiet, silent moments may speak just as loudly as the uttered words.
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3 People Reviewed This Product
Oct 22, 2015I found the content very insightful. As an experienced customer service and sales professional, many of the concepts were part of my existing repertoire. However, the history and context provided in the book; lent some background on why some of these strategies worked better in some circumstances than others. It caused me to reevaluate some of my selling techniques to provide better timing and implementation of my existing presentations. Overall, the book is a very easy read. It is set up in such a fashion that I will continue use it as a reference when I encounter roadblocks in communication. Customer service styles change over time. In order to stay on the cutting edge of consumer satisfaction requires constant vigilance. Having a resource such as this, allows self-evaluation so we can grow into the professional we all aspire to be.
Oct 21, 2015Will Briscoe has done an amazing job of combining cultural, scientific, and practical insights into an enjoyable read, suitable for anyone looking to enhance their relationships through good communication. He helps us understand the reasons we often feel "unheard" or "misunderstood" by family, friends, or coworkers. Focusing on the importance of better listening, we learn that to be understood - we have to understand the others in our conversation. Mr.Briscoe provides examples of the impact of culture and neurobiology on listening and learning in an interesting, and non-intimidating way to understand how patterns develop and how to change them. This book is a must for anyone interested in easier, more meaningful and effective communication.
Oct 14, 2015Your ability to succeed, in any arena, is contingent upon your ability to communicate. I found this book to take me beyond my natural senses of speech and hearing. This book has opened doors to why I speak, how my listeners interpret what I say and what is the intent of conversation. I was absolutely amazed at the layers of thought and options of process that lie “beyond the tongue”. Treat yourself to a prescription that will cure you of misunderstandings, misguided suggestions and misused potential. BUY THIS BOOK. Others may agree or disagree…but, at least you’ll be able to explain your opinion in a way that will be both understood and accepted. – Susan Bagwell
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- William Briscoe (Standard Copyright License)
- Second Edition
- William Briscoe
- October 8, 2015
- Perfect-bound Paperback
- Interior Ink
- Black & white
- 0.63 lbs.
- Dimensions (inches)
- 6 wide x 9 tall
- Product ID
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