Author Spotlight
BOOKS BY THE BUSINESS COACH
Winning Customers By James Saylor
eBook (PDF): $5.00
This is book provides guidelines for using customers to drive the organization to VICTORY. It provides guidance for getting and keeping customers. This VICTORY Guide provides:  8 essential... More > customer considerations  6 reasons customers can make or break an organization  6 key steps to understand customer unique needs and expectations  12 important customer satisfaction factors  7 ways to treat your customer as special  3 methods to orient everyone with a customer focus  5 essentials of getting customers  5 step process for learning from your customer  5 step process for negotiating with your customer  4 essentials of customer care  7 considerations to respect customers  6 step process to engage the customer  5 essential to relate to customers as long-term partners  6 step worksheet for winning customers  and more!< Less
CONDUCTING EFFECTIVE MEETINGS By James Saylor
eBook (PDF): $5.00
LEARN HOW TO CONDUCT EFFECTIVE MEETINGS This VICTORY Guide provides:  4 essentials for effective meetings  4 steps to construct a code of conduct  7 issues to consider for... More > code of conduct  5 imperatives for focus statement  6 guidelines for agenda  6 actions before the meeting  6 considerations during the meeting  5 actions after the meeting  8 elements for meeting critique  and much more!< Less
Involving Everyone Establishes a Winning Organization By James Saylor
eBook (PDF): $6.25
This is a practical guide for any organization seeking to create a participative organization structure. This book provides guidance for involving everyone in the organization. It shows how to... More > synergize individual and team performance. It involves management, workers, suppliers and customers. The book explains the benefits and types of teams. Also, it details how to make teams work. This VICTORY Guide provides:  7 essentials for involving everyone  4 keys for a team based organization structure  8 benefits of teams  6 considerations for emphasizing the value of people  10 actions to foster individual contributions  8 actions to make teams work  3 keys to target synergy  2 methods to open and share information  6 step process to launch teams  8 guidelines to energize teams  and more!< Less
TQM (Total Quality Management) SIMPLIFIED By JAMES SAYLOR
eBook (PDF): $10.00
This is update of the classic TQM Simplified for the 21th Century. It still includes the basics of a proven approach to achieving superior RESULTS in any organization. It has been updated to include... More > the latest tools and techniques. This is the best "how to" book for any leader, manager, superior or associate seeking excellence in today's organizations.< Less
USING CONSENSUS DECISION MAKING By James Saylor
eBook (PDF): $5.06
This Guide provides:  9 reasons to use consensus decision making  4 critical times to use consensus for decision  3 other methods for decision making  12 step process... More > to reach a decision by consensus  step-by-step worksheet to guide consensus decision making  and more!< Less
MANAGING FOR VICTORY ACROSTICS By James Saylor
eBook (PDF): $7.15
The book provides the easy to understand acrostics of the MANAGING FOR VICTORY management system.
3-5-3 Defense for Youth and Middle School Football By James Saylor
eBook (PDF): $1.99
This simple, easy-to-use resource for all coaches looking to install the 3-5-3 defense.
DEVELOPING A LEARNING CULTURE By James Saylor
Paperback: $9.95
Prints in 3-5 business days
This is a practical guide for any organization seeking to develop a learning culture. Specifically, developing a learning culture involves: Launch the learning organization Establish a learning... More > system Allow self-development Record development activities Name learning achievements This VICTORY Guide provides:  5 processes to develop a learning culture  9 steps to launch the learning organization  6 actions to establish a learning system  8 essentials to allow self development  6 activities to record development  4 methods to name learning achievements  7 step action process to develop individual competencies  and more!< Less
CREATING A COMMON FOCUS By JAMES SAYLOR
Paperback: $9.95
Prints in 3-5 business days
This is a self guided workbook for any organization, group, team, or committee seeking to create a common focus. This book provides guidance for performing strategic planning, creating a vision,... More > developing a mission, determining organizational values and setting goals. Specifically, creating a common focus considerations include: Focus on the future with a vision Orient everyone toward a common mission Communicate principles with a value statement Use a strategic planning process Seek action This VICTORY Guide provides:  9 essentials for creating a common focus  4 key processes for effective strategic planning  6 step worksheet for creating a vision  7 step worksheet for developing a mission  6 step worksheet for determining organizational values  5 step worksheet for setting goals  and more!< Less
Winning Customers By James Saylor
Paperback: $9.96
Prints in 3-5 business days
This is book provides guidelines for using customers to drive the organization to VICTORY. It provides guidance for getting and keeping customers. This VICTORY Guide provides:  8 essential... More > customer considerations  6 reasons customers can make or break an organization  6 key steps to understand customer unique needs and expectations  12 important customer satisfaction factors  7 ways to treat your customer as special  3 methods to orient everyone with a customer focus  5 essentials of getting customers  5 step process for learning from your customer  5 step process for negotiating with your customer  4 essentials of customer care  7 considerations to respect customers  6 step process to engage the customer  5 essential to relate to customers as long-term partners  6 step worksheet for winning customers  and more!< Less