Author Spotlight
Optimum Performance Technologies
The Customer Conundrum By Gary L. Smith
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There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers... More > are actually experiencing in their daily personal and business transactions. What’s worse is that this “gulf” appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.< Less
Achieving Unusual Greatness By Gary L. Smith
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A great "How To" book on personal and leadership development that will propel you toward Unusual Greatness!
The Shepherd and the Princess By Gary L. Smith
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The Shepherd and the Princess is a book about learning to dream and then systematically removing the barriers standing between you and the life you've always wanted to create for yourself and your... More > loved ones. This ancient story is full of true gems and "nuggets of gold" that will propel you toward the attainment of your deepest desires!< Less