Mattison explains what data warehouses are and how they work, key concepts of business reengineering, client/server... More > technology, systems architecture, OLAP, DSS, and much more. < Less

The long awaited reference document summarizing the fully ratified standards for the practice of revenue assurance in the... More > telecommunications industry. Developed over 2 years by dozens of professionals, this reference provides a comprehensive guide to the organization and practice of revenue assurance. < Less

Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications... More > professional. Industry veteran, Rob Mattison, shares his expertise. The book explains tools and techniques for a coherent telecom business strategy. It is a very readable text that communicates the core ideas effectively. Highly recommended for telecom execs. < Less

A comprehensive guide to the setup, execution and management of the Revenue Assurance function within telecommunications... More > companies.This book provides readers with information about how to use new technologies and revolutionary new approaches to help make revenue assurance faster, better, easier and more efficient than ever before possible. A must read for any serious telecommunications revenue assurance, billing audit or other financial telco manager. < Less

Los Estándares de Aseguramiento de Ingresos - edición 2009 en español, abarca el mismo estudio profundo de los... More > estándares de GRAPA para la práctica de Aseguramiento de Ingresos, ¡y ahora está disponible para leer en español! < Less

The long awaited guide to the practice of modern telco revenue assurance. Ratified by the GRAPA membership and available to... More > the public for the first time. Learn what revenue assurance is, how it is practiced and how to make it more effective. < Less

Finally, the long awaited Global Revenue Assurance Professionals Association OFFICIAL Standards publication. Learn how to do... More > revenue assurance. How to organize it, measure it and be good at it. 250 pages. < Less

The long awaited reference document summarizing the fully ratified standards for the practice of revenue assurance in the... More > telecommunications industry. Developed over 2 years by dozens of professionals, this reference provides a comprehensive guide to the organization and practice of revenue assurance. < Less

Mattison explains what data warehouses are and how they work, key concepts of business reengineering, client/server... More > technology, systems architecture, OLAP, DSS, and much more. < Less

Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications... More > professional. Industry veteran, Rob Mattison, shares his expertise. The book explains tools and techniques for a coherent telecom business strategy. It is a very readable text that communicates the core ideas effectively. Highly recommended for telecom execs. < Less