Help

Click the Buy tab to browse our vast directory of content.

Click the View All link next to one of the five Media headings (Books, Calendars, Music & Audio, Artwork, and Video), to see the available genres or categories. Click genre of your choice. At the resulting Browse page, the number of items available displays after the category name in the orange banner. From here you can sort by relevance, publication date, author, best sellers, or customer reviews. Click a Browse keyword to show fewer results.

When you find something interesting, click the title to show the product detail page, which provides more information about the work, including its availability, price and often a preview provided by the creator. Click the creator's name to see a bio and other works by that person.

The list on the left column provides links to all categories, headed by a link to the Top 100 Sellers at Lulu.

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When looking for a specific book or subject, use the Search function at the top of every page. Type in the title, keyword, author, etc. and select the product type desired. After choosing a product type a list of categories is available to choose from. Click the blue go button and a page of results will magically appear. This list can be sorted by relevance, publication date, author, customer reviews, and best sellers. From this page you can also expand your search by clicking the links below the blue bar to add more search filters as you need them. Filter searches by:

• Title and/or Author – if you know the exact title or author name you know what to do…
• Reviews - many Lulu books have ratings and reviews added by our customers; this filter will allow you to select items that have specific levels, or even to search for content with no review so far…
• Language (and/or country of publication) – by default we’ll give you books in all languages, from all countries, but this filter lets you pick a specific language and country of origin (we’ll remember these settings for the next year so language will stay the same for your future searches)
• by Date – Want to find something that’s new or newly revised? Use the date filter to find projects that have been published in a variety of periods. Revision date means an existing project that has been changed after initial publication.
• More – You can also filter your results by Licensing to find works you can copy, modify, adapt, or use for commercial purposes
  

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If the creator has the content Access Level set to Private or Direct Access, you can neither search for nor view the content. If you know the creator, you can contact him or her directly to request access.

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Once you click the >Place Order< button during the checkout process, you see a confirmation page listing all the items you purchased. If you purchased a download, the confirmation page provides a link that says, "Your downloads are now available here" (near the top of the page).

• Click the link to see a list of all the items you purchased. You may download your purchases immediately or wait until later.
• If you chose to wait, click the "My Downloads" link on the left side of the My Lulu tab to display your purchase history.
• To save purchased download content to your computer, click the orange >Download< button next to that item.
• To see information about and other works by the same creator, click the creator's name.

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Authors and publishers can make books available in print format, download format, or both. When you browse or search for books and artwork, the product description includes available formats and prices. If you see the word "Download" with a price next to it, that title is available as a digital download.

To purchase an item as a download, click the >Add to Cart< button next to the download price on the product detail page.

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Recommendations help customers find more products that might interest them; Lulu provides recommendations on most product detail pages.

• In order for an item to be recommended on another product's page, the items must have been purchased together at least twice.
• Recommendations are a random selection of 3 of the top 5 products most purchased at the same time as the one being viewed.
• Content owners can limit a work's possible buying public; Lulu never includes Private or Direct Access in recommendations.

Product owners can show or hide recommendations for a work by logging in, navigating to the product detail page, and clicking "Show All" or "Hide" next to Recommendations.

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Be familiar with the publication—watch the DVD, listen to the CD, read the book— before you rate it. This ensures that the ratings system provides sound input to all Lulu users, including potential buyers and the publisher of a work.

Review a work

1. Find the Reviews section at the bottom of a product detail page. Click the "Post a review" link, enter a subject, and write your opinion about the work.
2. Click the >Post Review< button.
3. Click the >Back to Content< button to return to the product detail page.

Rate a work

1. The star rating system displays under the price of an item.
2. Click on the stars to select the number of stars you want to give to the item, from 1 star (worst) to 6 stars (best). The yellow-outlined stars turn solid yellow once they recognize your action.
3. You may change your rating, but it will replace the previous choice so that it count as one vote. After the page refreshes, the product detail page and the item listing show the updated rating in blue stars, along with an indication of the total number of voters.

Some creators disable rating and reviews for their items, so ratings and reviews are not available for all items on Lulu. For more details, see the Review Posting Guidelines.

Last updated: 2008-12-01 10:59:04 | Back to top