Help

You can begin creating a project as our guest — without first logging in or signing up. If you begin creating one of these projects while signed out or before registering, Lulu welcomes you as a Guest. You will have to sign in or create an account before we can store and publish your project.

Last updated: 2009-11-10 11:06:21 | Back to top

1. Go to the sign up page.
2. Fill out the form with your first and last name, valid email address (becomes your login ID), password, and store name.
   Personal information is stored in our secure database, and we won't share it with third parties except under limited and necessary circumstances. Read Lulu's Privacy Pledge to learn more. Select the country you most frequently log in from and the language you are most comfortable reading. (Optional) Place a check in the box to receive Lulu news and updates. You will be able to subscribe or unsubscribe to Lulu newsletters under the My Lulu tab.
3. Read Lulu's Member Agreement. Please take the time to read this document, in order to understand our community guidelines.
4. Click the Sign Up button. Once you sign up, you can publish and sell your books, ebooks, photo books, artwork, scrapbooks, calendars, music, images and any type of digital media on Lulu.

If you are new to Lulu, see our First time visitor page. You'll find a concise introduction to the different aspects of Lulu and links to get you started in any of them. Also look over common new to Lulu questions in our Lulu Basics FAQ.

Last updated: 2009-11-10 11:07:04 | Back to top

When you select a password, pick something that is easy for you to remember but difficult for others to guess. A mix of upper- and lower-case letters and numbers is considered a good password.

• Your password must be at least 6 characters and cannot contain any spaces. We suggest you use a combination of letters and numbers.
• You can use some special characters (such as & # or _ ). You may not use < or >.
• Passwords are case sensitive; that is, "LOGINID," "LoginID," and "loginid" are not the same.

Last updated: 2009-11-10 11:06:39 | Back to top

Your email address is your Lulu login ID. We need your email address to keep your publishing projects secure in your creator account and to send you an order confirmation when you make a purchase. Used in concert with a Lulu password, your email speeds check out.

We will never share your information with third parties; please see our Privacy Pledge.

Last updated: 2009-11-10 11:01:52 | Back to top

Your login ID is your email address. If you have a lot of email addresses and have not logged in to Lulu lately, you may forget which one you use for Lulu. Try to log in with two or three different email addresses.

If you forgot your password, click Forgot your password? on the login page. Enter your email address and click the Get Password button. If your address is a valid login ID, we send your password to that email address. If you do not receive the password email in a timely fashion, please check your email program's spam filters for the message.

As you enter your login and password, keep the following in mind.

• Passwords are case-sensitive. Check your Caps Lock key to make sure it is off, then try your password again.
• Watch for incorrect spelling and typographical errors. Email addresses are not case-sensitive.
• The password you entered may not be valid for the email address. Lulu can send your password to the email address attached to the account.

Last updated: 2009-11-10 11:07:17 | Back to top

You may need to change some settings on your computer or in your browser. First try clearing your cookies. If that doesn't work, please check the following:

Are your browser's security settings too high? Are your internet browser's cookies enabled?

Internet Explorer

To change security settings and enable cookies in Internet Explorer, click Internet Options on the Tools menu. On the Privacy tab, use the Settings slider to change the level of privacy your browser allows.

Mozilla Firefox

To change security settings and enable cookies in Firefox,

1. Click Options on the Tools menu.
2. Click the Privacy icon on the left of the options window.
3. Click Cookies on the Privacy menu to change your browser's settings.
4. More security settings can be modified by clicking the Advanced icon on the left of the options window and scrolling down to the Security settings.

Mozilla

To change security settings and enable cookies in Mozilla, click Preferences on the Edit menu. Click Privacy & Security on the left of the Preferences window.

Netscape

To change security settings and enable cookies in Netscape, click Preferences on the Edit menu. Click Privacy & Security on the left of the Preferences window.

Safari

To change security settings and enable cookies in Safari, click Preferences on the Safari menu. Click the Security icon at the top of the window.

Is the time/date on your computer accurate?

Last updated: 2009-11-10 11:02:26 | Back to top