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The shipping times provided for the destinations below are estimates and not guarantees. Allow time for printing before shipping. Please see Shipping FAQ for more information.

Last updated: 2009-11-10 11:05:29 | Back to top

Shipping and handling charges vary by carrier and are calculated at checkout.

Add desired item(s) to the shopping cart then click the checkout button.

Add payment info and a shipping address then click the checkout button.

Select a shipping method and the rate is updated.

Last updated: 2009-11-10 11:06:27 | Back to top

The USPS database is sensitive about what is entered into the shipping fields. If you get any of the error messages below, check to make sure everything was typed in correctly. If you still get an error message, try verifying your address with the USPS site. Fill out the fields on the USPS site and click the submit button. USPS will return a page with the available options for the address you entered.

The address entered doesn't match the USPS database - This error usually occurs when the USPS database doesn't know what is wrong with the address you entered. It can also occurs with any of the errors below.

The apartment or suite number doesn't match the USPS database - The USPS database needs to have the appropriate abbreviation for the 'Street 2' field. We have found that floor and # will not work in most cases. Your business may have an entire floor, but the floor may have originally been separate suites. You will need to enter a suite number from the USPS list in the 'Street 2' field.

The house or PO Box number doesn't match the USPS database - Check to make sure you didn't accidentally type in the incorrect information for the house of PO Box number. You can't enter a PO Box and Street name in the 'Street 1' field. This error can also occur if you enter the incorrect street information.

The Zip / Postal Code doesn't match the USPS database & The Zip / Postal Code doesn't match the city and state entered - These errors occur when an incorrect zip code, city, or state is entered. One or all of the options can be incorrect.

This address requires an apartment or suite number - This error usually occurs if you enter your apartment or suite number in a field other than the 'Street 2' field.

This address requires a PO Box number - This error usually occurs if the USPS database has a PO Box number for the address, but you didn't include it.

This address requires a house or PO Box number - This error usually occurs if the USPS database has a house or box number for the address, but you didn't include it.

Last updated: 2009-11-10 11:02:20 | Back to top

All products must go through a manufacturing process before they ship. The amount of time it takes to receive a purchase varies depending on the product's format (below) and the shipping method you choose.

• Paperback Books - Ship in 3 to 5 business days (Orders of more than 25 may take from 6-8 business days.)
• Hardcover Books - Ship in 10 to 12 business days
• Artwork - Ship in 3 to 5 business days
• CDs & DVDs - Ship in 3 to 5 business days
• Downloads - Available immediately in your downloads/purchases.

If your order stays in a Fulfilling state for longer than the following times, please report the problem from your Order History page.

Last updated: 2009-11-10 11:01:55 | Back to top

The My Recent Orders box under the My Lulu tab displays the status for the 5 most recent orders. To see other orders or to get more details on a particular order, click View All Orders at the bottom of the My Recent Orders box. The My Order page shows the order number, date, status and amount for each purchase. The status of an order is next to the order date. Click an order number to see the order receipt. This includes items, quantities, prices, shipping and handling charges, order status, shipping date and tracking or confirmation numbers (if available). Below is an explanation of each fulfillment status.

• Waiting Funds - An order remains in Waiting Funds status until the payment clears. A PayPal e-check or other method that takes funds from a checking or credit account, can take up to 7 business days to move on to the fulfilling status. If you did not pay using that method, there may be a problem with the payment. Click Need Help? for assistance. You will need the order number.
• Paid - The order has been processed and your payment accepted.
• Fulfilling - The order has been sent to the manufacturer and is in production.
• Shipped - The order has left the manufacturer and is on its way. An email is sent when the order ships. A tracking or confirmation number is displayed in the order receipt.
• Refund - The order has been returned to Lulu and we have refunded the credit card or PayPal account used for the purchase.

Last updated: 2009-11-10 11:07:06 | Back to top

FedEx provides tracking numbers that help ensure the safe arrival of your package. Packages with tracking numbers are scanned at each checkpoint on their journey, allowing the packages to be tracked as they move through the FedEx system to their destination. If an issue arises with a package the location is readily identified and makes the chances of recovery more likely. Also, FedEx has a Customer Service person available to further assist in resolving any issues with your shipment.

USPS only offers Delivery Confirmation numbers. Delivery Confirmation gives the date, zip code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery will be given. There is no capability to determine where your package is at a given time in its movement to you. Packages with Delivery Confirmation do not get scanned at each checkpoint on their journey like a tracking number, making it impossible to locate a package that may have gone astray.

Last updated: 2009-11-10 11:05:31 | Back to top