Help

Use an FTP (File Transfer Protocol) client to upload files between 200MB and 2GB, resume incomplete uploads, and upload large batches of files to My Files. The following steps provide general instruction; review FTP client directions for specific information about using the program.

1. Connect to ftpupload.lulu.com with a full-featured FTP client (such as SmartFTP or FileZilla). Use your Lulu login and password for authentication. (You may provide your storefront name instead of your email as your login.)
2. Follow the instructions in the FTP client to select and upload files and/or folders of files.
3. Once a file uploads completely, it automatically moves into your My Files list.
4. Successfully uploaded files no longer show in your FTP client because they are stored in My Files.

See What is My Files and how do I use it? for more information.