Service: Help Customers Build Their Business

Name: Service: Help Customers Build Their Business
SKU: 1v94gpzm
Price: 1.99 USD
Availability: InStock

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How to give more service and help customers build their business. This is one of 13 books based on Benjamin Franklin's 13-week self improvement program (Ben Franklin's 13 virtues) that will help you build your customer's business by giving extra service. After reading this eBook and focusing on your primary goal for one week of giving your customers extra service and helping them become more successful your customer relationships will improve starting immediately. You are not just selling products and services they can buy from any competitor, you will be selling them ideas, consulting as well as add on services.

Details

Publication Date: Aug 9, 2012
Language: English
ISBN: 9781300052470
Category: Business & Economics
Copyright: All Rights Reserved - Standard Copyright License
Contributors: By (author): Bob Oros

Specifications

Format: EPUB

Keywords

service and success attitude of service customer service attitude improve customer service customer service skills better customer service customer service improvement ben franklin's 13-virtues

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About Bob Oros

Here are a few of the topics covered. - If customers won't change for price what will they change for - How can you make the sale in the first minute of a call - How do you instill confidence in the mind of the buyer - How do you sell customers who don't want to change - How can you justify your prices and sell on value vs price - If your customer doesn't fear overpaying what do they fear - How do you handle I don't care about anything but price - How do you react when a customer is shocked at your price - What do nearly all customers base their decisions on - How can you state your price so it is not open to negotiation - Can you increase gross profit by giving a volume discount - Why should you avoid giving a discount on the first order - Why should you seem reluctant to give a price discount - How can you get a buyer to give you the price they are looking for - How should you react when the stage is set to your disadvantage - How can you increase your add-on sales by 50 percent or more - How do you get something in return when giving a price reduction - Should a buyer know that you have authority over pricing - How can you use contrast to make your price seem low - How do you respond to is that the best you can do - What strategy can you use to overcome every objection - How can you play dumb like a fox - Why should you never be the one to offer to split the difference - What should you do when a customer says to take it or leave it - How can you duplicate the lottery's wi

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