Performance Measurement & Monitoring: the essential toolbox

An e-course designed to enable enterprises to learn how to "measure" and "monitor".<br /><br /> Objectives:<br /> *to provide simple, basic techniques and tools to understand, assess and measure Performance and its main short, medium and long term components (value-added, productivity, output quality, profitability.... climate, image, reputation, culture....) and to provide as well basic Indexing Methods and graphic tools, suited to monitor "at a glance" the essential parameters of an enterprise's Performance<br /> *to illustrate practical and simple methods to put into strict relationship the Value being generated by the enterprise with the associated overall costs, supplying basic hints for maximising the former and minimising the latter<br /> *to provide basic tools to monitor all productivity and quality-related parameters in real-time at all times<br /> *to show the main steps of a subsequent path to Performance improvement