Contact Center Software Market Trends and Industry Leaders Report, 2020 to 2027

The global contact center software market size was valued at USD 18.1 billion in 2019, growing at a CAGR of 19.7%%%% from 2020 to 2027. Rapid technological advancements in the field of customer relationship management and integration of machine learning and artificial intelligence into business processes are anticipated to boost market growth. Also, businesses are focusing on integrating stack technologies into their processes as it enables agents to address customer issues and queries in consistent ways across all communication channels. As a result, businesses are able to enhance customer loyalty and operational performance.