Improving the Service Productivity and Operational Success of Pilots and Customer Service Agents

This write-up presents a discussion about improving the service productivity and operational success of airline pilots and customer service agents at Going Inc Airline. Going, Inc. is a commercial airline company servicing the United States, Europe and Asia. The company faces problems at its airline business that presents its customers with above normal flight delays, flight cancellation and check in delays due to security. In addition to the other problems at Going Inc Airlines, employees present a certain lack of satisfaction and it is important for managers try to improve morale, service productivity and operational success of pilots and customer service agents.