On - Time Service Issues Present in Going Inc’s Airline Business and Suggested Quality and Control Measures for Improvement

This write-up presents a discussion about the on- time service issues that are apparent in Going Inc’s airline and aircraft manufacturing business. Going, Inc. is a commercial airline company servicing the United States, Europe and Asia. The company faces problems at its airline business that presents its customers with above normal flight delays, flight cancellation and check in delays due to security. The low overall performance of the Going Inc Airline has been a cause for concern because the airline is losing customers and it is important to improve service to retain or enhance the market share.