Conflict Resolution and Mediation in the Real World

Written in Frank Hanna’s own unique and entertaining style, this is a "how-to" book on mediation that is at times poignant, often humorous. Using his life experiences to educate in the most effective mediation techniques, Frank artfully weaves an instructional book that reads like a novel. Dubbed “real-world” mediation training, Frank writes and instructs about that which he has lived. The result is an authentic and powerful book that will benefit any student of mediation.