Service Design by Industrial Designers

Design practice is changing. The applications of design skills, knowledge, activities and processes seem to become wider everyday. More and more designers are tackling complex societal issues, and apply their design skills to projects where product development no longer plays a big role. Many refer to these applications as ‘service design’. This book is aimed at people who want to learn more about the current dynamics and challenges the wave of service design brings to design practice. We critically reflect on recent developments related to service design and specifically on the consequences for the education of a new generation designers to deliver value to design practice. It is the result of a think tank at the Faculty of Industrial Design Engineering, Delft University of Technology with a group of 25 master students, 8 staff involved in service design research and education, and 9 design practitioners.