Quality | Kite-Bench Mark for Voluntary Organisations'/Groups' + Links

Why does quality matter? Voluntary and community organisations/groups want to provide the best services possible for their service users and for other stakeholders that is, those who have an interest in what they do. As voluntary organisations/groups work more and more with public and private sector organisations/groups, there is also external pressure to show that they provide quality services and manage their organisations/groups efficiently and effectively.