OH NO! MY INVOICES DON'T GET PAID!

(We're working on a new version; which is expected 2011) - Invoicing and making sure the money actually comes in is the most important task in businesses. It is often overlooked by starting / small business, even though it is the basis for survival. That's why the focus of this bookis on giving you useful practically-oriented information without pompous language, on invoices, debt collection and holding difficult conversations. Added to that information is provided on related subjects such as the importance of Terms of Delivery, official business proposals, agreements, customer care and the proper friendly way to approach complaints and negative remarks. All this to make sure you provide your customer with positive solutions to maintain a healthy and friendly relationship with your customer, even in difficult situations.