How can two letters ruin consumer experience
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A short discussion about how can small mistakes, such as two wrong letters, ruin consumer experience and negatively impact on how customers perceive a corporation.
Details
- Publication Date
- Apr 25, 2011
- Language
- English
- ISBN
- 9781257645688
- Category
- Business & Economics
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Lauri Havia
Specifications
- Format
- EPUB