Managing for Productivity in the Hospitality Industry

“Managing Productivity in the Hospitality Industry” by Robert Christie Mill acknowledges the problem with a decline productivity, especially in the US, but emphasizes the importance of productivity in the bottom line impact for both the employee and corporate business. This text seeks to address this problem by indicating how improved productivity is critical to labor intensive industries, specifically hospitality, and how to design and implement productivity improvement programs. Looking at human resources, the author examines how to improve productivity in employees, job design, the workplace, and managerial relationships, in order to ensure the future profitability of hospitality operations.