Utilizing Social Media for Knowledge Management in the Enterprise

This Management Guide deals with issues at the intersection -- or overlap -- of social media (SM) and knowledge management (KM). It will help organizations integrate and utilize SM in KM efforts. But also, key questions are answered: Are SM and KM at War? Will SM supplant and kill KM? Is KM adapting? Is it a generational thing? This concise and current report discusses trends and influences in the SM and KM fields, and outlines potential conflicts as well as complementary roles between them. It informs and instructs managers charged with KM and related knowledge-sharing responsibilities on how to make sense of the technologies and methods available today.