OPEX Dashboard: The Operational Excellence Workbook

The OPEX Workbook is an accompaniment to the OPEX Dashboard that gives users a way to improve an organization's operations in a methodical and measurable way. It is a must have for operations leads and project managers tasked with keeping a company or organization running smoothly. Much of this information was gained through the pain of having no methodology and the eagerness of Sarad Davenport to make sure others have tools to navigate this terrain. The dashboard is an internal assessment tool that will measure your company or organization's performance on key performance indicators on compliance, grounds and property management, intellectual property, financial operations, human resources, technology, business strategy, and service delivery. It’s simple. On a regular basis, just input your responses into the assessment and watch your operational performance populate in the dashboard. This quantitative analysis will give you the tools to stay on top of your business and consistently demonstrate operational excellence.