The Professional House Cleaning Technician's Manual

Cleaning is such an integral part of our daily lives that we don’t always think about its important role in the quality of our lives. Scientific advances in the areas of microbiology, chemistry and cleaning technology are redefining our understanding of clean and what it means to our health and well being. Homeowners used to be satisfied if their homes looked and smelled clean. Now they know that harmful germs can linger if not properly eradicated. They understand that the presence of too many germs threatens their families. The Institute for Service Excellence’s Professional House Cleaning Technician’s Manual is designed as a workbook and a reference tool. This is the first edition. Revisions will follow periodically. The information presented is designed to enlighten and help promote proper cleaning knowledge and skills in the residential cleaning world. Educated professionals enhance the reputation of the entire cleaning industry.