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The Frontline By Dr. Kevin Hairston
Paperback: $12.99
Prints in 3-5 business days
Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics... More > and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.< Less
Intentional Diversity By Dr. Kevin Hairston
Paperback: $12.99
Prints in 3-5 business days
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This book will help you understand what diversity is all about, and how you can help create... More > a more diverse world at work and at home.< Less
Intentional Diversity By Dr. Kevin Hairston
eBook (PDF): $8.99
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This book will help you understand what diversity is all about, and how you can help create... More > a more diverse world at work and at home. Readers will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.< Less
The Experience of Workplace Anger By Dr. Kevin Hairston
eBook (PDF): $8.99
Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly... More > damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.< Less
Book Brainstorming Planner By Dr. Kevin Hairston
eBook (ePub): $3.99
Writing a book can seem like a daunting task, especially if you struggle with writer’s block. You may also feel you do not have any good story ideas or any ideas worth writing a book about.... More > This workbook will help you brainstorm ideas to get started by doing writing exercises and by focusing on the strongest points and your own story.< Less
Hello! May I Help You By Dr. Kevin Hairston
Paperback: $11.99
Prints in 3-5 business days
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving... More > the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The book will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.< Less
Breaking Through the Glass Ceiling By Dr. Kevin Hairston
Paperback: $11.99
Prints in 3-5 business days
Understanding & Finding Your Potential Potential. People may tell you that you have lots of it ... that you are wasting yours ... or that you have none.Yet few people really know what potential... More > is. And even fewer realize that discovering your potential allows you to change your fate ... redefine your destiny .. and change your life in the process of developing your potential. Knowing your potential does change your life ... by helping you understand what you can excel at and who you can become. Knowing that allows you to overcome your fate and make your dreams come true .< Less
YOU'RE HIRED By Dr. Kevin Hairston
Paperback: $11.99
Prints in 3-5 business days
Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without... More > feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? This book will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you'll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for.< Less
I'm Sorry.....The Power of Forgiveness By Dr. Kevin Hairston
Paperback: $12.99
Prints in 3-5 business days
There are plenty of great reasons to forgive people and most of them benefit you more than the "forgivee". Forgiveness is good for your health. Besides the purported health benefits,... More > forgiveness can make your life less stressful, happier and much less complicated. Your relationships will be fuller - and dare I say it - your life will too. If you are having trouble forgiving someone in your life: I'm Sorry - is the perfect introduction to the power of forgiveness. This simple, user-friendly book will help anyone become a more forgiving person.< Less

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