Search Results: 'ISO 16355'

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2 results for "ISO 16355"
Quality Function Deployment: The evolved 4-phase model By Frede Jensen
Paperback: $10.44
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Quality Function Deployment (QFD) provides a sound understanding of what should naturally occur in design. Its principles are essential knowledge for design and system developers. We can apply QFD to... More > any project that, for one, is a development activity and, two, has a definable customer. This includes products, parts, materials, services, events, software and websites. The book describes the 4-phase QFD approach. The approach conforms to the ISO 16355-1:2015 guidance standard. The House of Quality is explained, as a planning tool for transferring the priorities in customer and stakeholder requirements into the final product. The book further introduces some development tools and techniques often associated with QFD. The Appendix provides a walk-through example of the evolved 4-phase QFD approach, demonstrating the workings of the House of Quality and tools. The Appendix further illustrates a 4-phase QFD example using a simplified substitute for the House of Quality.< Less
Design and Operations Quality: An introduction By Frede Jensen
Paperback: $4.46
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Customers’ experiences of quality depend on, one, the product or service being designed to match their needs and, two, the operations system consistently producing and delivering it as was... More > intended by the designer. Operations do more than simply conforming to the designer’s specification. It will learn from its own activities and the forever evolving customer feedback, thereby identifying opportunities for improvement to the original design. Design and operations are thereby elements of an integrated wider organisation, arranged around the Plan-Do-Check-Act cycle. This booklet introduces Quality Function Deployment as a design approach, or sub-process, within the process based ISO 9001 management system model. It demonstrates some useful design and operations tools within the model.< Less

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