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Quality Customer Service Rekindling the Art of Service to Customers

Quality Customer Service Rekindling the Art of Service to Customers

BySharon L Burton

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Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This book unwittingly unfolds with a novel-like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend’s customer service concern. The book offers skill sets to bridge customer service gaps between generations (Matures, Baby Boomers, Generation X, and Generation Y). This innovative approach to understanding customer service is a solid educational tool for entrepreneurial programs, workforce development programs, vocational occupational programs/businesses, vocational industrial programs/businesses, and individuals desiring to enhance their skills.

Details

Publication Date
Mar 10, 2007
Language
English
ISBN
9780615148977
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Sharon L Burton

Specifications

Pages
160
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
US Trade (6 x 9 in / 152 x 229 mm)

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