Establishing a Business Lane for your ITIL Road Map
ByJohn WorthingtonTerry Schurter
This ebook may not meet accessibility standards and may not be fully compatible with assistive technologies.
This pocket guide describes how the Customer Expectation Management Method (CEMM) can provide an ideal business lane for organizations on the road to IT service management excellence using the ITIL guidance.
Details
- Publication Date
- Oct 1, 2011
- Language
- English
- Category
- Business & Economics
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): John Worthington, By (author): Terry Schurter
Specifications
- Format