Gianna Clark is an accomplished executive with a proven ability to develop leaders, build top performing teams and deliver sustainable results. As Managing Director of Business Excellence, she led the deployment of an enterprise-wide continuous improvement effort at a FORTUNE 500 Company that improved thousands of processes and brought more than $1 billion to the bottom line. As Vice President Customer Service she developed and implemented her signature Customer WOW initiative that reduced customer complaints by 55%, reduced cost of service by 15% and significantly improved customer satisfaction scores. Gianna is an industry recognized process improvement leader with a passion for excellence, developing leaders and serving customers. Contact Gianna today and empower your leaders with the skills and tools to achieve your goals.