U Leadership

I was always looking for a book that could give me some useful tips on managing a successful team. The problem was the books in stores were mainly pitched at the CEO level and whilst insightful - they rarely covered the hands on tips that a manager/ leader would find useful. The biggest challenge as a leader is dealing with difficult staff. With 10 years experience as a leader in an award winning call centre (ATA award winner 2007)- I am able to share with you practical tips on leading and moulding effective teams. My passion is leadership and I am confident this is a winning guide to success in the competitive workplace. Mr Barton Smith (Bachelor Business - Banking and Finance)