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Service Is Hard

ByClick Software

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Delivering outstanding field service is challenging, but in a world of constantly evolving customer experiences, it's critical to the survival of any service-centric organization. No matter what industry you're in, today you compete with every service experience your customers have had: Uber, Amazon, Zappos, and countless other brands driven not just to deliver service, but to delight customers. The good news is that in an experience economy, service can become a strategic business differentiator that sets you apart from your competitors and fosters customer engagement. So how do you deliver exceptional service experiences? Read this book to understand the top challenges faced by service organizations today, how to tackle them and examine them from various viewpoints, and ultimately transform how you think about service delivery.

Details

Publication Date
Jun 21, 2016
Language
English
ISBN
9781365058554
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Click Software

Specifications

Pages
96
Binding
Linen Wrap
Interior Color
Black & White
Dimensions
US Trade (6 x 9 in / 152 x 229 mm)

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