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Lulu Sales Rank: 2429
3 People Reviewed This Product
  • By Joseph Campo
    Nov 11, 2013
    I was searching for ideas about what metrics I could gather, using our DITA XML CMS, and also Google Analytics, to build a business case supporting Documentation value. I was therefore disappointed that this book focuses solely on reuse in building a business case. We already are familiar with writing for reuse, reusing topics and smaller segments, and particularly the translation aspect of reuse savings. It seems we are doing everything recommended by the author as far as reuse. If you are looking for other ideas besides "reuse content as much as possible" do not bother buying this book. I also found the charts used to be a bit confusing because column totals do not add up because of the layout. There are also references to spreadsheets throughout, but I could not find where these spreadsheets live online, which increased the frustration level.
  • By Scott Carothers
    Jun 7, 2013
    The translation process in DITA Metrics 101 is accurate and easy to follow. The translation production costs, per word average costs and time projections are current and dead on. The book reveals a good model to use for factoring translation dollar savings relative to maximizing TM (Translation Memory) content reuse with language pairs. Though, the greater value is the insight on factoring time savings overall which means getting to global markets quicker. That's covered later in the "Supporting the business plan" chapter. The book’s underlining message is that by utilizing the DITA format, you are in control vs. the translation vendor. I like this book! Scott Carothers Kinetic.theTechnologyAgency
  • By rahel.bailie
    Feb 17, 2013
    If you work in an environment where decision-makers absolutely need metrics before they'll consider any change, this is the book for you. There are all sorts of formulas to figure out ROI. No matter which way you're required to slice and dice your data, there's bound to be something in the book you can use. What I discovered was that there are metrics I hadn't even thought of, and Lewis has provided the calculations to carry them out. This is going to be a valuable book for me, as a consultant, in projecting ROI calculations for client projects.
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Product Details

January 10, 2013
Perfect-bound Paperback
Interior Ink
Black & white
0.66 lbs.
Dimensions (inches)
6 wide x 9 tall
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