'If Life's An Experiment, I'm A Lab Rat' is a hilarious collection of previously
published humorous stories and... More > observations from the perspective of Chris Zell.
We could go on and tell you all kinds of wonderful things about Chris and this
book but we don't have to because other people have:
'. . .Zell writes like Dave Barry with rabies.' - Mike Fortier, Author of 'The
Overachieving Stein Collector'
'Just when you think you have him under control it seems like his medication
wears off.' - Fred Henderson, 'The Lawrence Voice'
'Zell has a way of looking at the world the way few others could or would dare.'
- Theresa DeLuca, 'Bombshells'
'This is funny stuff. Scary, but very funny.' - Scott Randolph, 'MATV'
'. . .exceptionally funny except when aimed at me.' - Bob Ventullo, 'Jester
On-Line' < Less

Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has... More > condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much.
In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking.
Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying). < Less

From Chris Zell, the author of "If Life's An Experiment, I'm A Lab Rat", comes
"Catless Tails" his newest exploration into... More > a world inhabited by those not only
too dumb to get out of the rain, they're too stupid to spell it.
"Still scary, still hilarious, still Zell." Bob Ventullo, author of 'The Good,
The Bad, The Ugly - One Man's Tour In Afghanistan"
"This book solidifies Chris' place as one of the funniest people on the planet."
Ken 'Toe' Blake, SlapShotFan.com
"Zell has a knack for taking any situation and putting a happy face on it.
With a two by four and a pickaxe." Scott Randolph, MATV
"This book made me laugh out loud. Which is pretty embarrassing at a funeral."
Mike Fortier, Author of "The Stein Way!"
"Chris may be a washed-up hockey player, but this book definitely scores a
goal." Jason Ransleben, Author of "96 Steps To Hell" < Less

Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has... More > condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much.
In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking.
Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying). < Less

'If Life's An Experiment, I'm A Lab Rat' is a hilarious collection of previously
published humorous stories and... More > observations from the perspective of Chris Zell.
We could go on and tell you all kinds of wonderful things about Chris and this
book but we don't have to because other people have:
'. . .Zell writes like Dave Barry with rabies.' - Mike Fortier, Author of 'The
Overachieving Stein Collector'
'Just when you think you have him under control it seems like his medication
wears off.' - Fred Henderson, 'The Lawrence Voice'
'Zell has a way of looking at the world the way few others could or would dare.'
- Theresa DeLuca, 'Bombshells'
'This is funny stuff. Scary, but very funny.' - Scott Randolph, 'MATV'
'. . .exceptionally funny except when aimed at me.' - Bob Ventullo, 'Jester
On-Line' < Less

From Chris Zell, the author of "If Life's An Experiment, I'm A Lab Rat", comes
"Catless Tails" his newest exploration into... More > a world inhabited by those not only
too dumb to get out of the rain, they're too stupid to spell it.
"Still scary, still hilarious, still Zell." Bob Ventullo, author of 'The Good,
The Bad, The Ugly - One Man's Tour In Afghanistan"
"This book solidifies Chris' place as one of the funniest people on the planet."
Ken 'Toe' Blake, SlapShotFan.com
"Zell has a knack for taking any situation and putting a happy face on it.
With a two by four and a pickaxe." Scott Randolph, MATV
"This book made me laugh out loud. Which is pretty embarrassing at a funeral."
Mike Fortier, Author of "The Stein Way!"
"Chris may be a washed-up hockey player, but this book definitely scores a
goal." Jason Ransleben, Author of "96 Steps To Hell" < Less