A business owner, store manager, fork-lift driver, customer service manager, call center employee, team leader, coach, department leader, manager, public speaker, salesman, web developer, self-made man and father. With all this experience and more than 20 years of work experience and five promotions in ten years, Frode offers a wide variety of experience on how you can become a great employee. In 2009 his staff won “The best customer center” in Norway, awarded at Confex Call Center conference in Oslo.
His blog has been read by more than 100.000 people with the most frequent articles reaching an audience of 10.000 readers since 2007. His famous post about post-its was cited by CBS news and you can read about it in this book.
This is a useful action packed book of advice. “I wished I had this book 20 years ago” Frode says.
There is a link to a free preview of chapter 1 to 4 below...