Author Spotlight
Everyday Excellence Leadership Series
Customer W.O.W. Ask Me How By Gianna Clark
Paperback: $9.99
Prints in 3-5 business days
Does your company have what it takes to W.O.W. your customers and keep them coming back? Delivering exceptional service starts with embracing your brand, getting the basics right and delivering... More > delighters that will turn your customers into your best marketing advocate. Whether you are a FORTUNE 500 company or a small to mid-size business, delivering exceptional service is just good business.< Less
Employee Engagement If Not Now, When? By Gianna Clark
Paperback: $7.99
Prints in 3-5 business days
Employee engagement has been proven to boost individual, team and operational performance resulting in higher productivity, better customer engagement, fewer accidents, better retention and higher... More > profits. In other words, employee engagement matters. In her latest book, Employee Engagement, If Not Now, When?, Gianna explores five leadership “must haves” for creating an engaging work environment. Employees deserve a work environment where they feel appreciated, valued and engaged. It’s time for leaders to take action to make it so. If not now, when?< Less
Six Sigma? Glad You Asked: Answers to Questions You Didn't Know You had By Gianna Clark
eBook (ePub): $6.99
Hundreds of books describe Six Sigma methods, tools, and deployment strategies. Dozens more describe success. This book, written in a Q&A format and based on research, benchmarking, and practical... More > experience, provides answers to dozens of questions posed by deployment leaders every day. Whether you read it from cover to cover or just look up your topic of interest, you may find the answers in knowing what questions to ask. Gianna C. Clark is the former Managing Director, Six Sigma, for Dominion Resources, Inc. She is a certified Master Black Belt with more than twenty-five years of experience, and has served in director-level positions more than fifteen years in areas of quality assurance, supply chain management, and continuous improvement. Gianna is Vice President Customer Operations for Dominion Virginia Power.< Less
Six Sigma? Glad You Asked By Gianna Clark
Paperback: $9.99
Prints in 3-5 business days
Hundreds of books describe Six Sigma methods, tools, and deployment strategies. Dozens more describe success. This book, written in a Q&A format and based on research, benchmarking, and practical... More > experience, provides answers to dozens of questions posed by deployment leaders every day. Whether you read it from cover to cover or just look up your topic of interest, you may find the answers in knowing what questions to ask. Gianna C. Clark is the former Managing Director, Six Sigma, for Dominion Resources, Inc. She is a certified Master Black Belt with more than twenty-five years of experience, and has served in director-level positions more than fifteen years in areas of quality assurance, supply chain management, and continuous improvement. Gianna is Vice President Customer Operations for Dominion Virginia Power.< Less